Shipping policy

Last Updated: 31st August 2024

Thank you for choosing The Vitomi. Please carefully review our Shipping and Payment Policy. By placing an order with us, you agree to the terms outlined below.

1. Shipping Policy

1.1 Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, shipping method selected, and the total weight and volume of your order. The cost of shipping will be clearly displayed at the time of checkout, and you agree to pay any shipping charges as part of your order total.

1.2 Shipping Methods and Carriers

The available shipping methods and carriers will be displayed during the checkout process. We reserve the right to select the shipping carrier based on the most efficient and cost-effective method for your order. There is no guarantee of availability for any specific shipping method or carrier.

1.3 Shipping Times

Estimated shipping times are provided for reference only and are not guaranteed. While we strive to deliver your order within the estimated time frame, actual delivery times may vary due to factors beyond our control, such as:

  • Shipping carrier delays
  • Customs clearance processes
  • Unforeseen logistical challenges
  • Public holidays or weekends
  • Internal processing times

Note: Longer delivery times do not constitute grounds for cancellation or refund. By placing an order, you acknowledge and accept that delays may occur.

1.4 Delivery Delays

The Vitomi is not responsible for any delays in shipping or delivery. We do not guarantee any delivery dates or times. Any delivery delays due to unforeseen circumstances, including but not limited to natural disasters, strikes, or pandemics, do not entitle you to a refund or order cancellation.

1.5 Order Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or public holidays. Processing times are separate from shipping times and are not included in the shipping time estimates provided at checkout.

1.6 Address Accuracy

Please ensure all delivery information is accurate and complete at the time of placing your order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses provided by customers.

1.7 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failure to collect, or any other reason, you will be responsible for the cost of reshipping the package. If you choose not to have the package reshipped, we reserve the right to charge a restocking fee or deny a refund altogether.

1.8 International Shipping

For international orders, additional customs fees, taxes, or duties may apply upon delivery. These charges are the sole responsibility of the customer. We are not liable for any customs delays or charges.

2. Payment Policy

2.1 Payment Methods

The available payment methods will be displayed at checkout and may vary depending on your location. We accept a range of payment options, including but not limited to credit cards, debit cards, and other electronic payment methods.

Note: There is no guarantee that a specific payment method will be available to you, and we reserve the right to change or discontinue any payment method at any time without notice.

2.2 Payment Terms

All payments must be completed at the time of order placement. We do not accept partial payments or payment on delivery. Orders will not be processed or shipped until full payment has been received and cleared.

2.3 Payment Security

We use secure payment gateways to process transactions. We do not store or have access to your full payment information. However, we are not liable for any payment issues, such as unauthorized transactions or breaches that occur outside of our control.

2.4 Pricing and Taxes

All prices are listed in the currency displayed on our website and are inclusive of VAT where applicable unless otherwise stated. Prices and availability of products are subject to change without notice. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer and are not included in our prices.

2.5 Refunds and Chargebacks

Refunds will only be issued in accordance with our Return Policy. Any attempts to initiate chargebacks without contacting us first may result in the blocking of your account or further legal action.

3. General Exclusions and Limitations

  • No Right to Specific Shipping or Payment Methods: Customers have no right to demand a specific shipping or payment method. All shipping and payment options are provided at our discretion.
  • Force Majeure: The Vitomi is not liable for any delays or failures to perform any obligations under these terms due to events beyond our control, including but not limited to acts of God, natural disasters, war, civil unrest, or pandemics.
  • Limitation of Liability: The Vitomi’s liability for any claim related to your order is limited to the value of the order in question. We are not liable for any indirect, incidental, or consequential damages.
  • Changes to the Policy: We reserve the right to update or modify this Shipping and Payment Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

4. Contact Us

If you have any questions regarding our Shipping and Payment Policy, please contact us at:

Email: thevitomi@gmail.com
Phone: +44 7951 154298